Government takes measure to protect consumers from Telecom companies: Mobile portability to be introduced in September


The government will initiate mobile portability as from September 1st. A public information campaign was launched yesterday in Yaoundé by the minister of Post and telecommunications Mme Likeng Libong.
From 1 September 2017, that is to say in two weeks, mobile subscribers will be able to shuttle between the operators MTN, Orange and Nexttel with one and the same telephone number.

This technical shift is called portability. According to Francois Kamgam, Technical Advisor No. 3 to the Telecommunications Regulatory Agency (ART), portability will offer many advantages to subscribers in that it increases the margin and degree of freedom.

“Today you have the freedom to subscribe to an operator and once home, it is not easy to leave because you are wondering how you will inform all your correspondents of the number change. At the moment when the portability will be implanted, the subscriber will no longer have this concern. He can easily switch from one operator to another, keeping the same telephone number, “says the technical advisor.

Concretely, from September 1, any subscriber who wants to change operator will be able to visit the competitor of his choice. He fills out a form and receives a new chip. The completed form allows the new operator to verify that the subscriber who is coming to his home is the owner of the telephone number he wants to keep, that the subscriber is identified and has no dispute with the operator ‘He wants to leave, for example that he has borrowed credit and has not yet repaid, etc.,’ explains François Kamgam.

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And to specify that once the checks are made, the new operator informs the subscriber by sms or phone call of the effective date of the changeover.
But above all, the Ministry of Posts and Telecommunications (MINPOSTEL) wanted to inform and sensitize first of all the users of mobile telephony. Hence, the campaign of communication on the portability of numbers in Cameroon, started yesterday in Yaoundé.

DGA of the ART, said that portability is a regulatory instrument that stimulates competition between operators, requiring them to improve their services and lower tariffs in order to be able to capture or retain the largest Number of subscribers.


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